RECHAR LTD aims to provide convenient delivery arrangements for customers purchasing personalised ceramic mugs. We prepare custom orders according to the submitted design requirements and arrange shipment through suitable logistics providers based on the delivery destination and available services.
1. Order Processing Time
After payment has been successfully completed, orders typically require 1–3 business days for order verification, product preparation, custom design application, quality inspection, packaging, and shipment arrangements.
Because personalised mugs are prepared according to customer requirements, processing may take longer if submitted artwork requires clarification or additional preparation.
Once an order has been dispatched, we will send a shipping notification and tracking information where the selected delivery service supports tracking.
Business days generally exclude weekends and applicable public holidays. Processing times may also be extended during promotional periods, periods of high order volume, or other exceptional circumstances.
2. Delivery Times
For deliveries within the United Kingdom, the estimated delivery times are:
- Standard Delivery: Approximately 2–5 business days after dispatch.
- Expedited Delivery: Depending on service availability and the delivery location, some orders may arrive within approximately 1–2 business days after dispatch.
- Remote Areas: Deliveries to the Scottish Highlands, islands, and other remote locations may require additional transit time.
For eligible destinations elsewhere in Europe, delivery times may vary according to the destination country, available shipping services, customs procedures where applicable, and local carrier operations. The applicable delivery options and estimated timeframes will be provided where available during checkout.
All delivery times are estimates rather than guaranteed arrival dates. Actual delivery may be affected by weather, public holidays, carrier operations, customs procedures, and other circumstances beyond our reasonable control.
3. Shipping Carriers
Depending on the delivery destination, parcel dimensions, order requirements, and service availability, we may use professional logistics providers such as Royal Mail, Evri, DHL, or other suitable carriers.
The carrier selected for an individual order will depend on the actual shipping arrangements. Not every carrier listed above will be used for every order.
4. Shipment Tracking
When an order has been dispatched, tracking information will be sent to the email address provided during checkout if tracking is available for the selected shipping service.
Customers can use the carrier’s official tracking service to check available shipment updates, including dispatch, transit, delivery attempts, and delivery completion.
If you do not receive a shipping notification, please check your spam or junk email folder first. If the information is still unavailable, contact us at info@recharltd.shop and include your order number.
5. Shipping Costs
Shipping costs may vary depending on the delivery destination, parcel weight and dimensions, and selected delivery service.
Any applicable shipping charges will be displayed during checkout before payment is completed. Please review the order total and delivery charges carefully before confirming your purchase.
Where a free-shipping promotion is available, its eligibility requirements, minimum purchase amount, destination restrictions, and other conditions will be specified in the relevant promotion details.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, city, postal code, country, and contact details where required.
If you notice an address error before dispatch, please contact us promptly at info@recharltd.shop. We will try to assist with correcting the details, but changes cannot be guaranteed once an order has been handed to the carrier.
If delivery is unsuccessful because of an incomplete or incorrect address, unavailable recipient, or other delivery issue, we will review the circumstances and communicate with the customer regarding the available options.
7. Shipping Delays and Lost Parcels
Although we aim to dispatch and deliver orders within the estimated timeframes, delays may occur because of:
- Severe weather or transport disruptions.
- Public holidays and peak shipping periods.
- Carrier network congestion or operational problems.
- Incorrect or incomplete delivery information.
- Customs processing for eligible international shipments.
- Other circumstances outside our reasonable control.
If your parcel has not arrived within the expected timeframe, please contact info@recharltd.shop with your order number and tracking details, if available. We will review the information and make reasonable enquiries with the carrier where appropriate.
If a parcel is confirmed lost or an order cannot be fulfilled, we will work with the customer to determine an appropriate resolution, such as a refund or replacement, in accordance with our applicable policies and legal obligations.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
8. Damaged Parcels or Incorrect Items
Please inspect your order after delivery. If your ceramic mug arrives damaged, the wrong item has been delivered, or the product does not correspond to the confirmed order, contact info@recharltd.shop as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging, where relevant.
We will review the information and provide appropriate assistance in accordance with our Returns and Refunds Policy and applicable consumer protection laws.
9. Customised and Bulk Orders
Processing and delivery arrangements for larger customised orders may vary according to quantity, artwork requirements, packaging needs, and delivery destination.
For event orders, promotional campaigns, or business purchases involving larger quantities, customers are encouraged to contact info@recharltd.shop before placing an order to discuss product availability, design requirements, estimated processing times, and delivery arrangements.
Thank you for choosing RECHAR LTD. We appreciate your business and aim to make the delivery process as clear and convenient as possible.