RECHAR LTD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit recharltd.shop, place an order, submit a custom design, or contact us, and how that information may be used and protected.
1. Information We Collect
Depending on how you use our website, we may collect the following categories of information:
- Contact Information: Name, email address, telephone number, billing address, and delivery address.
- Order Information: Products purchased, order details, customisation instructions, order history, and delivery status.
- Design Materials: Names, text, photographs, illustrations, logos, or other artwork submitted for personalised products.
- Payment Information: Payment status, transaction references, and related payment-processing information. Payment card information is handled through the relevant payment provider where applicable.
- Technical Information: Information such as IP address, browser type, device information, website usage data, and cookies or similar technologies, where applicable.
Please do not submit personal information or images belonging to another person unless you have the necessary permission or another lawful basis to do so.
2. How We Use Information
We may use personal information to:
- Process payments and manage orders.
- Prepare, personalise, inspect, package, and deliver customised ceramic mugs.
- Communicate about order confirmations, artwork requirements, delivery updates, and customer enquiries.
- Provide customer service and resolve complaints or disputes.
- Maintain accounting, business, and transaction records.
- Protect our website, prevent fraud, and maintain security.
- Meet applicable legal and regulatory obligations.
- Improve website functionality and customer experience where permitted by law.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable data protection requirements.
3. Sharing Information
We may share relevant information with service providers when necessary to operate our business, including payment processors, website hosting providers, order-management services, production partners, and delivery carriers.
For example, a delivery provider may need the recipient’s name, address, and contact details to deliver an order. A production partner may need the design materials required to create a personalised mug.
We may also disclose information where required by law, in connection with legal claims, or to protect our rights and the security of our customers and business.
We do not sell personal information in exchange for money. Where applicable privacy laws define certain data disclosures or advertising activities as a “sale” or “sharing,” we will respect the rights and obligations that apply to those activities.
4. Payment Security
Payments are processed through the payment methods made available at checkout. We do not intend to store complete payment card numbers or card security codes (CVV) on our website servers. Payment information is handled according to the relevant payment provider’s processes and security measures.
No online transmission or storage method can be guaranteed to be completely secure, but we take reasonable measures appropriate to protect the information we handle.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart functionality, understand website performance, and support other permitted purposes.
Where required by law, we will request consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, dispute resolution, and security.
Order and transaction records may be retained for up to seven years after an order is completed where necessary for accounting, recordkeeping, or legal purposes, subject to applicable law. Other information may be retained for shorter or longer periods where justified by its purpose or a legal obligation.
Custom design files and other materials will be retained only as reasonably necessary for order fulfilment, customer support, legitimate business purposes, or legal requirements.
7. International Data Transfers
Because our customers may be located in different European countries and our service providers may operate in different locations, personal information may be processed or transferred outside the country in which it was collected.
Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to ensure that such transfers are carried out lawfully.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, request data portability, or withdraw consent where processing is based on consent.
To submit a privacy request, contact us at info@recharltd.shop. We may need to verify your identity before processing certain requests.
9. California Privacy Rights
If the California Consumer Privacy Act, as amended (CCPA), applies to our processing of your information, eligible California residents may have rights to know, access, correct, or delete certain personal information, and to opt out of the sale or sharing of personal information as those terms are defined by applicable law.
Do Not Sell or Share My Personal Information
To submit a request relating to the sale or sharing of personal information, or to exercise other applicable privacy rights, please email info@recharltd.shop with the subject line “California Privacy Request.”
We will review and respond to eligible requests in accordance with applicable legal requirements. We will not unlawfully discriminate against customers for exercising their privacy rights.
10. Children’s Privacy
Our website is not intended to encourage children to provide personal information without appropriate authorisation. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate steps where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website operations, or applicable legal requirements. The revised version will be published on this page with an updated effective date where appropriate.
12. Contact Us
For questions about this Privacy Policy or to exercise applicable privacy rights, contact:
RECHAR LTD
Address: Flat 22 Royal Drive, London, England, N11 3FL
Website: https://recharltd.shop
Email: info@recharltd.shop
Phone: +44 7492 427665