1. What products does RECHAR LTD offer?
We specialise in customised ceramic mugs that can be personalised with names, text, photographs, illustrations, logos, or other suitable designs.
2. Can I order a mug with my own design?
Yes. You can submit suitable artwork or personalisation details for your order. Please ensure that your images and other materials are clear and that you have the necessary rights or permissions to use them.
3. Can I order a single personalised mug?
Yes. We cater to individual customers as well as customers placing larger orders for gifts, events, promotional activities, and business purposes.
4. How long does order processing take?
Orders typically require 1–3 business days after successful payment for verification, design preparation, production, inspection, packaging, and shipment arrangements. Additional time may be required if artwork needs clarification.
5. How long does delivery take?
For UK orders, standard delivery is estimated at approximately 2–5 business days after dispatch. Expedited delivery may be available for some locations. Delivery to other European destinations may take longer depending on the destination and carrier.
6. Will I receive tracking information?
Where the selected shipping service supports tracking, we will send tracking information to the email address provided at checkout after dispatch.
7. How much does shipping cost?
Shipping charges depend on the delivery destination, parcel dimensions and weight, and selected service. Applicable charges will be shown during checkout before payment.
8. Can I change my order after placing it?
Please contact us as soon as possible if you need to amend your order. Since personalised products may enter artwork preparation or production shortly after purchase, we cannot guarantee that changes or cancellations will be possible.
9. Can I return a personalised mug if I change my mind?
Personalised goods made to a customer’s specifications may be exempt from the usual change-of-mind cancellation right where the relevant legal exception applies. This does not affect your rights if a product is faulty, damaged, or not as described.
Please refer to our Returns and Refunds Policy for further information.
10. What should I do if my mug arrives damaged or incorrect?
Please email info@recharltd.shop with your order number, a description of the issue, and photographs where relevant. We will review the matter and explain the appropriate next steps.
11. Do you accept bulk orders?
Yes. We welcome enquiries for larger quantities intended for events, gifting, promotional campaigns, and business use. Contact us to discuss your requirements and delivery arrangements.
12. How can I contact RECHAR LTD?
You can contact us using the following details:
Email: info@recharltd.shop
Phone: +44 7492 427665
Address: Flat 22 Royal Drive, London, England, N11 3FL
Website: https://recharltd.shop